85.pizza was born shortly before the start of the pandemic, but you had previous experience in the restaurant business. In your opinion, what has changed for catering after Covid?
At the operational level, the work has become much more complicated - just equipping with masks and PPE required a great deal of effort.
On the other hand, one thing that has changed positively is the relationship with the customer, now much more attentive to the quality of the product and the experience. If before ordering at home was necessary to speed up dinner preparation to have more time for themselves, now people choose delivery to make an evening more satisfying, for the taste to taste new food if we also want to travel with the mind. In short, delivery is chosen to live an experience.
So, how do you imagine the future of food delivery?
In my opinion, the growth trend of food delivery will continue even after Covid because people have acquired new habits that will tend to remain in the future.
If, until now, customers have focused only on the product, they will be more careful about the whole experience in the future. Food delivery will have to involve them more and more. The main challenge will be to humanize the experience by managing to bridge the intangibility, the lack of human relationship with the restaurateur typical of delivery.